Legal

Accessibility Policy

Commitment to Accessibility

Real Restoration Group is committed to providing an accessible digital experience for all users, including people with disabilities. We work to ensure that our website content and functionality are perceivable, operable, understandable, and robust for a broad range of assistive technologies and user needs.

Scope

This statement applies to the public website available at realrestoration.com, including core marketing pages, service content, and contact pathways.

Accessibility Standard and Conformance Goal

Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG provides a widely adopted framework for improving accessibility across visual, auditory, motor, and cognitive use cases.

Conformance status: We aim to meet WCAG 2.2 Level AA and continuously improve. Some areas of the site may not yet fully conform, particularly where third-party components or legacy content are involved.

Measures We Take to Support Accessibility

We incorporate accessibility into design, development, and content operations through measures such as:

  • Design and UX practices that prioritize readable typography, color contrast, and predictable navigation patterns.
  • Keyboard operability for key journeys (navigation, forms, interactive elements) and visible focus indicators where applicable.
  • Semantic structure (headings, lists, labels) to support screen reader navigation.
  • Alternative text practices for meaningful images and media where feasible.
  • Ongoing remediation as issues are identified via testing and user feedback.

We also use an on-page accessibility toolbar (Ally, formerly One Click Accessibility) to provide optional user controls such as text resizing, contrast modes, link highlighting/underlining, readable font toggles, and grayscale. This toolbar is intended to supplement – not replace – accessible site structure and code-level compliance.

Testing and Continuous Improvement

We view accessibility as an ongoing program, not a one-time project. Our approach may include:

  • Automated scans to identify common issues (for example, missing labels, contrast flags, structural errors).
  • Manual checks of priority user flows (for example, navigation, quote/contact requests, key service pages).
  • Periodic reviews following major site updates or template changes.

Known Limitations

Despite our efforts, some content and integrations may present accessibility limitations, including:

  • Third-party embedded content (for example, maps, scheduling tools, video players, social embeds) that is not fully controllable by RRG.
  • Older or vendor-supplied documents (for example, PDFs) that may not be fully tagged for accessibility.
  • Complex visual media where an equivalent text alternative may require additional time to produce.

Where practical, we will provide reasonable alternatives upon request. Including known limitations and alternatives is a recommended best practice for accessibility statements.

Feedback and Support

If you experience difficulty accessing any part of our site or want to request an accommodation or alternative format, please contact us:

Response target: We aim to respond to accessibility feedback within three (3) business days.

Additional Context

Guidance from the U.S. Department of Justice notes that existing technical standards such as WCAG and the federal Section 508 Standards are helpful references for improving website accessibility.

Policy Updates

This statement may be updated as our website, tooling, and accessibility practices evolve.

Last updated: January 15, 2026